Terms of service
We are not responsible for the shipping costs of returning unwanted items. For your won protection we highly recommend you to send any goods via a trackable service. This way you will know if and when your goods have been received.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Some goods may be exempt from being returned, Perishable items such as food and drink cannot be returned due to hygiene reasons.
If you are unsure on whether your item can be returned please contact info@premiumsupps.co.uk
To start a return, please press the 'Contact Us" button at the top right of the screen and provide the information below.
Order Number:
Product(s) to be returned:
Reason for returning:
Return or alternative product to be sent:
NOTE: Please DO NOT send any products back to the manufacturer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food & drink). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
To return your product, you should mail your product to:
Premium Supps Ltd
26 hertford House
UB5 6GD London
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping goods worth over £75 we recommend you choose a service that includes shipping insurance. We cant guarantee we will receive your returned goods.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Some goods may be exempt from being returned, Perishable items such as food and drink cannot be returned due to hygiene reasons.
If you are unsure on whether your item can be returned please contact info@premiumsupps.co.uk
To start a return, please press the 'Contact Us" button at the top right of the screen and provide the information below.
Order Number:
Product(s) to be returned:
Reason for returning:
Return or alternative product to be sent:
NOTE: Please DO NOT send any products back to the manufacturer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food & drink). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
To return your product, you should mail your product to:
Premium Supps Ltd
26 hertford House
UB5 6GD London
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping goods worth over £75 we recommend you choose a service that includes shipping insurance. We cant guarantee we will receive your returned goods.